About Us
Rixveno is an online retail brand operated by Jilin Guiyuan Trading Co., Ltd. We aim to give customers a straightforward way to review the goods offered on our website, understand the conditions of an order and find the assistance they need.
What You Can Expect From Our Website
Product listings describe the goods and available options offered at the time you browse. We encourage shoppers to review product information carefully, compare any available variations and check the amount payable at checkout. Selection and availability may change, and each product page provides the details relevant to the item being offered.
Information Alongside the Purchase
A clear purchase experience includes more than a product listing. Our Terms of Service explain ordering and use of the store; our Shipping Policy describes preparation and delivery estimates; and our Return & Refund Policy outlines how eligible return requests and product problems are handled. These pages help customers understand the terms associated with their own purchase.
Questions and Customer Assistance
You can use our published contact channels to ask about a product, an existing order or a delivery issue. Including the product name or order number can help our support team identify the relevant information. For damaged, defective or incorrect merchandise, a clear explanation and photographs where helpful can support a review of the problem.
Respecting Customer Information
Our Privacy Policy describes the handling of personal information connected with browsing, orders, service inquiries and optional communications. Customers can contact the identified Data Controller about relevant privacy questions or exercise rights available under the law that applies to them.
Our Business Details
The registered business address below is provided for identifying the operating company. It is not necessarily a retail showroom, dispatch warehouse or customer return center. Where an item must be returned, support provides the authorized destination for the particular request.
Thank you for visiting Rixveno.
Business Information
Operating Company: Jilin Guiyuan Trading Co., Ltd.
Unified Social Credit Code (USCC): 91220104MAKHWRYK7X
Company Address: Room 1004, Unit 1, Sheng'an Building, Junction of Xi'an Avenue and Kangping Street, Chaoyang District, Changchun
Support Email: service@rixveno.com
Contact Phone: +86 18730694257
Business Hours: Monday to Friday: 9:00 AM - 5:00 PM (UTC+8, China Standard Time)